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VIP membership terms and conditions

Belle Beauty Bar
ABN 40 522 115 647
Ballarat, Victoria 3350

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These Membership Terms and Conditions (“Terms”) govern all membership plans offered by Belle Beauty Bar (“we”, “us”, “our”).

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These Terms apply to all online and in-person sign-ups for recurring membership services relating to:

  • lash extensions

  • lash lift and tint

  • brow services

  • bundled treatment memberships

  • any related inclusions, discounts, booking privileges, touch-up benefits, product entitlements, loyalty bonuses, or membership perks expressly listed in the selected plan

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By ticking the acceptance box, signing electronically, submitting an online application, authorising recurring payments, or making the first membership payment, the client (“you”, “your”) confirms that they have read, understood, and agreed to these Terms, together with our:

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  • Booking Policy

  • Cancellation Policy

  • Privacy Policy

  • Consultation and Consent Forms

  • Aftercare requirements

  • Website Terms of Use, where applicable

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If there is any inconsistency between these Terms and any promotional material, these Terms prevail unless we confirm otherwise in writing.

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1. Agreement

These Terms form the agreement between Belle Beauty Bar and the client in relation to the selected membership plan.

By entering into a membership with us, you acknowledge that you are entering a recurring payment arrangement and that the selected membership is subject to the terms set out below.

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2. Membership Types

We offer the following membership types:

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2.1 Lock-In Membership

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A Lock-In Membership is a fixed-term membership for 16 weeks.

It is a firm commitment for the full term. It cannot be cancelled early for convenience, change of mind, non-use, travel, scheduling issues, or personal reasons, subject always to any rights you may have under law.

2.2 No Lock-In Membership

A No Lock-In Membership is also established on a 16-week membership structure, however it may be cancelled by you at any time by giving at least 7 days’ written notice before your next billing date.

Both membership types are recurring payment arrangements and both are subject to these Terms.

3. Membership Term

Each membership commences on the date of your first successful membership payment unless otherwise specified in writing.

Each selected membership is structured over a 16-week term.

For clarity:

  • a Lock-In Membership binds you to the full 16-week term and all payments due during that term

  • a No Lock-In Membership may be cancelled earlier with at least 7 days’ written notice, but remains active until cancellation takes effect

If your selected plan is stated to automatically continue after 16 weeks, it will do so on the same recurring billing basis unless cancelled in accordance with these Terms.

If your selected plan is stated to end automatically at the end of the 16 weeks, it will not renew unless you actively re-enrol.

4. Eligibility and Client Responsibility

By entering a membership, you confirm that:

  • you are at least 18 years of age, or have lawful parent or guardian consent where permitted

  • all information you provide to us is accurate, complete, and current

  • you will disclose any allergies, sensitivities, medications, medical conditions, pregnancy, eye conditions, recent procedures, contraindications, previous reactions, or anything else relevant to treatment safety

  • you understand that suitability for lash and brow services varies from person to person

  • you understand that retention, lift results, tint results, brow stain results, skin response, and treatment longevity may vary

  • you agree to follow all pre-care and aftercare instructions

  • you understand that failure to follow aftercare may affect results and may void entitlement to complimentary touch-ups or corrections where offered

You are responsible for ensuring you book and attend appointments within the conditions of your membership.

5. Online Sign-Up and Electronic Consent

You agree that:

  • online acceptance of these Terms is legally binding

  • an electronic signature, tick-box acceptance, payment authorisation, or digital confirmation constitutes valid acceptance

  • you had the opportunity to review the membership details before joining

  • you are responsible for reading the selected plan inclusions, exclusions, payment schedule, and cancellation structure before sign-up

  • we may keep an electronic record of your acceptance and payment authority

6. Membership Inclusions

Your membership includes only those services, discounts, inclusions, booking rights, and benefits expressly set out in the membership plan selected at sign-up.

Unless expressly stated otherwise:

  • memberships are personal to you and are not transferable

  • inclusions cannot be shared with another person

  • inclusions are not redeemable for cash

  • unused inclusions do not carry a cash value

  • services outside your selected membership plan will be charged at our current standard rates

  • additional work outside the usual scope of a membership appointment may incur additional charges

  • foreign infills, corrective work, excessive styling time, removals, late add-ons, or extra product usage may be charged separately

We reserve the right to modify membership inclusions on renewal or future terms, but not retrospectively during a paid period unless required for safety, product availability, staffing, legal compliance, or other reasonable operational grounds.

7. Treatment-Specific Conditions

7.1 Lash Extensions

For lash extension memberships:

  • infill eligibility is subject to our assessment of lash retention and lash condition

  • if your lash extensions have insufficient retention, excessive damage, poor aftercare, or have been significantly grown out, we may classify the appointment as requiring a longer appointment or full set and charge the difference

  • foreign infills are accepted only at our discretion and may attract additional fees

  • appointments involving excessive cleansing, removal of heavy makeup, or major correction work may incur extra charges

7.2 Lash Lift and Tint

For lash lift and tint memberships:

  • patch testing may be required where appropriate

  • results vary depending on natural lash condition, medication, hormones, aftercare, and prior treatments

  • we may refuse the service if your lashes are unsuitable or compromised

  • failure to follow pre-care or aftercare may affect the result and does not automatically entitle you to a refund or repeat service

7.3 Brow Services

For brow memberships:

  • results vary depending on hair growth, skin type, skin preparation, aftercare, previous tint or dye exposure, medications, and lifestyle factors

  • we may adapt the service if your skin or brow condition makes the booked treatment unsuitable

  • we may refuse tinting, staining, waxing, or other treatment where in our professional judgment the treatment is unsafe or likely to cause a poor outcome

8. Pricing and Recurring Payments

You agree to pay all fees for your selected membership in accordance with the payment schedule disclosed at sign-up.

Payments may be processed weekly, fortnightly, monthly, or on another recurring basis as specified in your selected plan.

You authorise us, and any nominated third-party payment processor used by us, to debit your nominated card, bank account, or payment method for:

  • recurring membership fees

  • overdue membership fees

  • approved add-on services

  • appointment cancellation fees

  • no-show fees

  • failed payment recovery charges, where permitted and reasonably incurred

  • any balance owing under these Terms

All prices are in Australian Dollars and include GST where applicable unless stated otherwise.

You are responsible for ensuring your payment details remain current and valid.

9. Failed or Rejected Payments

If a payment is declined, dishonoured, reversed, or otherwise unsuccessful:

  • the payment remains immediately due and payable

  • we may reattempt the payment using the payment method on file

  • we may suspend your booking privileges and membership benefits until the account is brought up to date

  • we may refuse future appointments until arrears are cleared

  • we may charge a reasonable failed payment administration fee if this was clearly disclosed at sign-up and reflects actual costs incurred

  • repeated failed payments may constitute a serious breach of these Terms

If your payment remains overdue for more than 7 days, we may suspend your membership benefits.

If your payment remains overdue for more than 14 days, we may cancel future appointments and require immediate payment of overdue amounts.

If you are on a Lock-In Membership, and you fail to pay or attempt to terminate payments early, we may require payment of the remaining balance for the rest of the 16-week term, subject to your rights under law and any limits on enforcement of unfair or punitive terms.

10. Lock-In Membership Cancellation

A Lock-In Membership is a fixed 16-week commitment.

By joining a Lock-In Membership, you agree that:

  • you are committing to the full 16-week term

  • all scheduled payments during the 16-week term remain payable

  • you may not cancel early because you changed your mind

  • you may not cancel early because you failed to use the membership

  • holidays, relocation, work schedule changes, personal circumstances, family commitments, or failure to book appointments do not end your payment obligations

  • if you stop attending, revoke payment authority, dispute valid charges without lawful basis, or otherwise seek to exit early, the remaining unpaid balance for the 16-week term may become immediately due and payable

For clarity, a Lock-In Membership is intended to be the stricter membership option and is priced and offered on the basis of that commitment.

Nothing in this clause excludes any non-excludable rights you may have under Australian law.

11. No Lock-In Membership Cancellation

A No Lock-In Membership may be cancelled by giving at least 7 days’ written notice before your next billing date.

To cancel, you must send written notice to:
bellebeautybar01@gmail.com

Your cancellation request must include:

  • your full name

  • your phone number or email used at sign-up

  • the membership type

  • a clear statement that you wish to cancel

A No Lock-In Membership cancellation is effective only once we confirm it in writing.

If you provide less than 7 days’ notice before your next billing date:

  • the next scheduled payment may still be processed

  • that processed payment remains payable and non-refundable unless required by law

  • cancellation will then take effect from the following billing cycle

Booking cancellations, text messages, DMs, missed appointments, or verbal comments to staff do not count as valid membership cancellation unless we expressly confirm otherwise in writing.

12. Suspension, Freeze, Pause, or Hold

Unless your specific membership plan expressly includes a pause feature, memberships cannot be paused, frozen, or placed on hold.

For Lock-In Memberships, the 16-week term continues to run even if you do not attend appointments.

For No Lock-In Memberships, the membership continues until properly cancelled.

We may, at our absolute discretion, approve a temporary hold for documented medical, pregnancy-related, emergency, or compassionate circumstances. If we choose to do so:

  • this is a discretionary courtesy, not an entitlement

  • we may require written evidence

  • we may impose conditions

  • approval in one case does not create an obligation to approve any future request

13. Appointments, Booking Windows, and Availability

Memberships do not guarantee unlimited appointments, priority access at all times, or your preferred day/time unless expressly stated in your plan.

All appointments are subject to:

  • our trading hours

  • therapist availability

  • room availability

  • service duration

  • booking demand

  • operational capacity

You are responsible for booking your appointments in advance.

We are not responsible if your preferred appointment times are unavailable because you delayed booking.

Where your plan includes a set treatment frequency, it is your responsibility to book in a way that allows you to use the plan appropriately.

14. Late Arrival, No-Show, and Appointment Cancellation Fees

We operate a strict booking policy.

If you arrive late, we may:

  • shorten the appointment

  • modify the service

  • refuse the appointment

  • charge the full appointment value or applicable membership fee consequence

If you fail to attend an appointment or cancel outside the required notice period set in our Booking Policy:

  • the appointment may be forfeited

  • a cancellation fee may apply

  • a no-show fee may apply

  • the missed appointment may still count as used under your membership

  • repeated late cancellations or no-shows may result in suspension or termination of booking privileges

Membership payments continue regardless of whether you use or miss your appointments.

15. Unused Inclusions and Forfeiture

Unless expressly stated otherwise in your plan:

  • unused appointments, inclusions, credits, or entitlements expire if not used within the applicable period

  • unused inclusions do not roll over indefinitely

  • unused inclusions are forfeited if your membership is cancelled, terminated, or ends

  • unused inclusions are not redeemable for cash, credit, or refund

This clause does not limit any remedy you may be entitled to under law if we fail to provide services as required.

16. Changes to Membership Fees

We may change membership fees:

  • on renewal

  • for future membership terms

  • where tax, supplier costs, wages, rent, merchant fees, or operating costs materially change

  • where a membership plan is restructured

We will provide reasonable notice of any fee increase before it takes effect for ongoing memberships.

If you are on a No Lock-In Membership and do not agree to the change, you may cancel by giving notice in accordance with these Terms.

If you are on a Lock-In Membership, we will not increase the agreed membership fee during the active 16-week term unless required by law or there is a clear pricing error that must be corrected.

17. Service Refusal and Safety

We reserve the right to refuse, modify, postpone, or discontinue any service where, in our professional opinion:

  • the treatment is unsafe

  • there is a contraindication

  • there is an allergy risk

  • the lashes, brows, skin, or eye area are unsuitable

  • there is infection, irritation, damage, inflammation, or a medical concern

  • you have not complied with required pre-care instructions

  • the desired look is unrealistic or inappropriate

  • your conduct is abusive, threatening, unsafe, inappropriate, or disruptive

Where a service is refused for safety reasons, we will discuss appropriate next steps with you. Any refund outcome will depend on the circumstances and your rights under law.

18. Results Disclaimer

You acknowledge that:

  • cosmetic and beauty treatment results vary

  • retention and treatment longevity vary due to skin type, natural lash cycle, hormones, medication, aftercare, lifestyle, sleep position, makeup use, and other factors outside our control

  • no guarantee is made that your results will match another client’s results or any image shown for reference

  • photographs, marketing images, and social media content are examples only and not guarantees of outcome

19. Aftercare and Client Compliance

You agree to follow all aftercare and maintenance advice given by us.

If you fail to follow aftercare instructions, we may decline any request for complimentary correction, redo, or goodwill adjustment.

Examples include, without limitation:

  • getting lashes wet too early where advised not to

  • using unsuitable products

  • excessive rubbing or picking

  • attending with dirty lashes

  • using oil-based makeup or skincare where unsuitable

  • failing to maintain your treatment properly

20. No Refunds for Change of Mind

To the fullest extent permitted by law:

  • membership fees are non-refundable for change of mind

  • failure to attend does not create a refund right

  • partial use or non-use of the membership does not create a refund right

  • relocating, becoming busy, changing work hours, or deciding the membership no longer suits you does not create a refund right

  • processed payments are not refundable merely because you did not use all inclusions

However, nothing in these Terms excludes or limits any rights you may have under Australian Consumer Law, including rights relating to services that are not provided with due care and skill or otherwise fail to meet consumer guarantees.

21. Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights, remedies, guarantees, or protections that cannot lawfully be excluded or limited under the Australian Consumer Law or any other applicable law.

If a service supplied by us fails to meet a consumer guarantee, you may be entitled to a remedy under law.

Any clause in these Terms must be read subject to this clause.

22. Promotions, Discounts, Introductory Offers, and Pricing Errors

Any introductory offer, promotional rate, bonus inclusion, or discounted membership offer:

  • applies only as advertised

  • cannot be combined with another offer unless we say so

  • may be withdrawn at any time for future sign-ups

  • does not entitle existing members to retrospective adjustments

We reserve the right to cancel or correct a genuine pricing or advertising error.

23. Membership Transfer and Assignment

Memberships are personal to you and cannot be:

  • transferred

  • assigned

  • gifted

  • sold

  • shared with another person

We may assign our rights under these Terms in connection with a business sale, restructure, or change of entity, provided your existing rights are not unlawfully removed.

24. Business-Initiated Termination

We may suspend or terminate your membership immediately if:

  • you fail to make payments

  • you repeatedly no-show or late cancel

  • you behave aggressively, abusively, or inappropriately

  • you provide false or misleading information

  • you breach our safety requirements

  • you breach these Terms in a serious or repeated way

  • continuing the client relationship is not safe, appropriate, or commercially workable

If we terminate due to your breach:

  • amounts already due remain payable

  • any active Lock-In balance may remain payable

  • unused inclusions may be forfeited

  • we may refuse future bookings

If we terminate for reasons unrelated to your breach, we will deal with any prepaid amount or future billing in a way consistent with your legal rights.

25. Photography and Content

We may take before-and-after photos or treatment photos where relevant for client records, quality control, training, or marketing, but only in accordance with the consent you provide.

If you do not consent to marketing use of your images, we will not use them for public promotional purposes.

Clinical, consultation, or record-keeping images may still be retained where reasonably necessary for treatment records, risk management, or dispute resolution, subject to our privacy obligations.

26. Privacy and Personal Information

We may collect personal information from you including:

  • name

  • phone number

  • email

  • address

  • date of birth

  • emergency contact details

  • payment information

  • booking history

  • treatment history

  • allergies, sensitivities, and health-related consultation information relevant to treatment

  • photographs where consented to or reasonably required for records

We collect this information for purposes including:

  • providing services

  • assessing suitability and safety

  • managing appointments and memberships

  • processing payments

  • communicating with you

  • maintaining treatment records

  • handling complaints

  • complying with legal obligations

You acknowledge that some consultation information may be sensitive information and you consent to us collecting and using it to the extent reasonably necessary to provide services safely.

Your information will be handled in accordance with our Privacy Policy.

27. Third-Party Payment Processors and Platforms

We may use third-party booking, website, CRM, direct debit, and payment processing providers.

You acknowledge that:

  • payments may be processed through third-party systems

  • booking confirmations and reminders may be automated

  • your use of those systems may also be subject to the third party’s terms and privacy practices

We are not liable for third-party platform outages, banking delays, or system failures outside our reasonable control, though we will take reasonable steps to address genuine issues affecting your membership.

28. Limitation of Liability

To the fullest extent permitted by law:

  • we are not liable for indirect, consequential, special, or incidental loss

  • we are not liable for outcomes caused by your failure to disclose relevant information

  • we are not liable for outcomes materially contributed to by your failure to follow pre-care or aftercare instructions

  • we are not liable for allergic or adverse reactions where you failed to disclose relevant information or proceeded contrary to advice

Nothing in this clause excludes liability where it cannot lawfully be excluded.

29. Indemnity

You agree to indemnify us against claims, loss, damage, or expense arising from:

  • information you provided that was false, incomplete, or misleading

  • your breach of these Terms

  • your failure to follow aftercare

  • your conduct on our premises or online systems

  • chargeback attempts made without lawful basis

This clause applies only to the extent permitted by law.

30. Chargebacks and Payment Disputes

You must contact us first to attempt to resolve any billing dispute before initiating a chargeback, unless you are legally entitled to do otherwise.

If you initiate a chargeback or payment dispute in relation to a valid charge:

  • we may suspend your membership immediately

  • we may cancel future bookings

  • we may recover any unpaid fees lawfully owing

  • we may provide these Terms, booking records, communications, and proof of acceptance to the payment provider

31. Communication

You consent to us contacting you about your membership by:

  • email

  • SMS

  • phone

  • booking platform notification

  • other contact method you have provided

It is your responsibility to ensure your contact details remain current.

Not receiving a reminder does not excuse non-attendance, non-payment, or failure to cancel properly.

32. Complaints and Disputes

If you are unhappy with a service or billing issue, you must notify us as soon as possible by contacting:

Email: [insert complaints email]
Phone: [insert business phone]

We will try to resolve complaints fairly and within a reasonable time.

Nothing in this clause prevents either party from pursuing any legal rights or remedies available under law.

33. Variation of Terms

We may update these Terms from time to time where reasonably necessary for legal, operational, pricing, system, or service reasons.

Updated Terms will apply from the date published or otherwise notified to you.

We will not use a variation clause to unfairly rewrite a paid fixed-term commitment mid-stream.

34. Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision is severed and the remainder of the Terms continue in full force and effect.

35. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any dispute arising in connection with these Terms is subject to the non-exclusive jurisdiction of the courts of Victoria and any applicable Australian tribunal or consumer forum.

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